Политика приватности

1. Introduction

RAVAM is an Industrial IoT company operating globally with offices in Canada, Serbia, and Zimbabwe. We specialize in autonomous drone and robotics systems for infrastructure monitoring.

We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by updating the “Last Updated” date. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out contact forms on our Site
• Request information about our products or services
• Subscribe to our newsletter
• Register for an account
• Communicate with us via email or phone
• Attend our events or webinars
• Apply for employment opportunities

This information may include:

• Name
• Email address
• Phone number
• Company name and job title
• Mailing address
• Business interests and requirements

2.2 Information Automatically Collected

When you visit our Site, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages viewed and links clicked
• Device identifiers
• Geolocation data (country, region, city)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies. Types of cookies we use:

• Essential Cookies: Required for the Site to function
• Analytics Cookies: Help us understand visitor behavior (Google Analytics)
• Functional Cookies: Enable enhanced functionality
• Marketing Cookies: Track visitors for relevant advertisements

You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

3.1 To Provide and Improve Our Services

• Respond to your inquiries and requests
• Provide technical support and customer service
• Process transactions and fulfill orders
• Improve our website and services

3.2 For Marketing and Communications

• Send marketing and promotional communications (with your consent)
• Send newsletters and company updates
• Inform you about new products and services
• Invite you to events and webinars

3.3 For Business Operations

• Manage user accounts
• Process payments and prevent fraud
• Comply with legal obligations
• Protect our rights and property

3.4 For Analytics and Research

• Analyze usage patterns and trends
• Monitor website performance
• Understand user behavior
• Conduct research and development

4. How We Share Your Information

4.1 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting providers
• Email service providers
• Analytics providers (Google Analytics)
• Payment processors
• CRM systems
• Marketing platforms

4.2 For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Law enforcement inquiries
• Protection of our rights and property

4.3 In Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. International Data Transfers

RAVAM operates globally with offices in Canada (Victoria, BC – Headquarters), Serbia (Novi Sad – R&D Center; Belgrade – Sales), and Zimbabwe (Harare – Sales).

Your information may be transferred to, stored, and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions by regulatory bodies
• Other lawful transfer mechanisms

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Typical retention periods:

• Contact form inquiries: 2 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Customer accounts: Duration of relationship plus 7 years
• Transaction records: 7-10 years
• Analytics data: 26 months
• Marketing data: Until opt-out or 3 years of inactivity

7. Your Privacy Rights

7.1 European Economic Area (EEA) Rights (GDPR)

If you are located in the EEA, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information
• Restriction: Request limitation of processing
• Data Portability: Receive your data in a portable format
• Object: Object to processing
• Withdraw Consent: Withdraw consent at any time

7.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information
• Opt-out of the sale of personal information
• Non-discrimination for exercising your rights

We do not sell personal information.

7.3 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@ravam.com
• Phone: [Insert phone number]

We will respond within 30 days.

8. Security of Your Information

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encryption of data at rest
• Secure cloud storage with access controls
• Regular security assessments
• Employee training on data protection
• Multi-factor authentication

However, no method of transmission over the Internet is 100% secure. In the event of a data breach, we will notify affected individuals as required by law.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe we have collected information about a child under 16, please contact us immediately at privacy@ravam.com.

10. Third-Party Websites and Services

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third parties.

Third-party services we may use include:

• Google Analytics
• Social media platforms (LinkedIn, Facebook, Twitter, Instagram, YouTube, TikTok)
• Email marketing platforms
• Payment processors

11. Email Communications and Opt-Out

Marketing Communications

You may opt-out of marketing emails at any time by:

• Clicking the “unsubscribe” link in any email
• Emailing unsubscribe@ravam.com
• Contacting us using the information below

Transactional Communications

Even if you opt-out of marketing, we may still send you:

• Transaction confirmations
• Service announcements
• Administrative messages
• Legal notices

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the “Last Updated” date
• Notify you via email (if provided)
• Post a notice on our Site

Your continued use of our Site after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

Data Protection Officer (GDPR)

Email: dpo@ravam.com